Refunds

This policy forms part of our Terms of use.

The short version

If a paid plan is not what you expected, write to billing@foundmost.com within 14 days of your first payment and we will refund it in full. You do not have to explain why.

After that, cancelling stops the next charge, and you keep the plan until the end of the period you have paid for.

Who you are buying from

Your plan is sold to you by Sold through Link, LLC (formerly Lemon Squeezy) as the merchant of record. They take the payment, handle the tax, and carry out the refund. Normally we decide and they execute it; they can also refund on their own initiative in the limited case described at the end of this page.

The charge appears on your statement as LEMSQZY, not as Foundmost.

Cancelling, which is not the same as a refund

You can cancel at any time, in one click, on your account page. Cancelling stops future charges. Your plan keeps working until the end of the period you have already paid for, and we do not pro-rate the rest of that period unless one of the cases below applies.

When we refund

• Within 14 days of your first payment: in full, no reason needed, whether you pay monthly or yearly. Once per customer.
• A charge you did not expect: a renewal you had cancelled, a trial you cancelled in time, a duplicate, a wrong amount. In full, always, however long ago it happened.
• We could not deliver: if the service was unavailable or broken for a meaningful part of a period, or we never managed to connect your site, we refund that period or credit it, whichever you prefer.
• If the law gives you a right to cancel: you have it regardless of anything on this page. Israeli consumers have a statutory right to cancel a distance sale, and consumers elsewhere may have their own. Tell us and we will apply it.

When we usually do not

• Because your rankings did not improve. We say plainly, before you buy, that nobody can promise rankings, traffic, leads or a place in AI answers. SEO takes months, and it depends on things neither of us controls.
• For a period you used fully and raised nothing during.
• For a free month from an invite: nothing was charged, so there is nothing to refund.
• Where an account was used to break our terms.

None of these is absolute. If you think your case is unfair, write to us and say so.

How to ask

Email billing@foundmost.com from the address on the account, with the date and the amount of the charge. We reply within 3 working days and, if we agree, submit the refund the same day. It usually takes up to 10 days to reach your statement, depending on your bank.

Please ask us before you ask your bank. A chargeback costs us a fee on top of the refund and takes weeks to resolve. We would rather just refund you. If you have already filed one, tell us and we will stop contesting it.

Our payment provider may also issue a refund on its own initiative, within 60 days of a purchase, to prevent a chargeback. That is their decision, and it can happen even where we would have decided otherwise.

What happens after a refund

Your plan ends and the monthly checks stop. Changes we already made to your site stay unless you undo them, and you can undo them from your account for as long as you have one. Ask us and we will tell you exactly what we changed, so you can undo it yourself later.